Viewdata has been providing innovative IT services for over 30 years. Most of our new clients are generated by referrals and we are extremely grateful to our wonderful client base for this. That said, maintaining a healthy, productive and happy relationship with our current customers is paramount for each and every member of our team at Viewdata and we are proud to have so many very long-standing customers in a wide range of industries.
ALL of our IT support staff have at least 10 years’ experience and all have been with Viewdata for at least 6 years. Continuity is key to building long-term trusted relationships.
What you can expect from Viewdata
We welcome all new enquiries and simply want to pose the question:how does your current Managed Service compare? Viewdata offers a vast array of IT support services within our managed IT service solution - take a look and feel free to reach out to should you have any questions.
- Support for up to 2 business devices per user, including mobile phones & tablet
- Support for one on-premise or cloud based server and storage unit - additional server infrastructure can be included
- Unlimited telephone and remote support (9.00 to 17.30)
- 30-minute telephone and remote response
- Proactive remote agents for both Mac and Windows end points
- Variable onsite response times (SLA) for remedial requests
- Hardware repairs
- Management of all your software licensing including Google, Microsoft, Adobe etc.
- 24/7 remote monitoring and reporting on servers and workstations
- Data backup monitoring
- Remote user on/off-boarding
- Manage incidents, alerts and service/change requests
- Automated patch policies and security updates
- Endpoint security including anti-virus
- Management of third-party vendors
- Regular IT audit / health-check, including IT best policy guidance
- Cloud backup
- Network & server management - proactively maintain, monitor, patch and report
- Infrastructure password management
- Emergency response (up to 4 hr onsite response) – to be requested in the event of a major disaster such as fire, theft etc.
- Annual technical review
- IT Budgeting and IT Road Map
In addition to the wide range of included services above, we can offer the following optional support to truly provide you with a fully integrated IT solutions provider:
- 24/7 x 365 remote support
- Email threat detection
- Email archiving solutions
- Disaster recovery
- Password management
- Cloud-based storage
- Device management and MDM
- VoIP communications
- Product installations and upgrades
- IT consultancy
- Leasing options
- IT relocation
Worried about switching IT providers?
We understand that the thought of switching IT providers can be a daunting task and raise concerns about how complicated and disruptive it could be for your business. Here at Viewdata, we fully understand this and ensure to invest the time and support required to facilitate a completely pain free switch. Read more about the switching process in our previous article ‘Switching IT providers made easy with Viewdata’.
Viewdata is an expert IT support provider, delivering nationwide IT support, device management and IT solutions to businesses of all sizes since 1991. Our passion, years of experience, commitment and technical excellence provide businesses with proactive, outstanding IT support and services required to maximise IT agility and business continuity. www.viewdata.co.uk