IT Support

IT Support.

We've been a reliable IT service provider since 1991, who can equip your organisation with a skilled, contingent workforce and deliver an outstanding service that is tailored to your needs.

We are happy to discuss any IT support requirement you have, whether it's a fixed weekly or monthly visit or just occasional remote support.  We will endeavour to provide the right level of support appropriate to your needs.

Entrust YOUR IT SUPPORT to the Experts.

We've been passionate about IT for over 3 decades and seen many changes in that time and appreciate ALL customers are different.  Flexibility is key so that's why we offer fully tailored support packages which are dictated by you, the customer.

Our Managed IT Services provides comprehensive cover for all areas of your IT but if you have certain skill-sets in house or don't require any element of our Managed Service key features then let us know and we can dscuss your unique plan.

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Key Benefits of our IT SUPPORT Services.

  • Maximise the ROI of IT
  • Increase business agility
  • Leverage our specialist IT skills
  • Minimise operational risk
  • Tailored support
  • Fixed monthly costs
  • Transparency and accountability
  • Highest levels of uptime
  • Stable and reliable IT systems
  • Scale & flex to business needs

BESPOKE SUPPORT NEEDED?  LET's us know what's relevant for you!

 

REMOTE & ONSITE SUPPORT

Get unlimited remote support from our highly-qualified team, who will swiftly on-board new users, manage incidents, alerts and service/change requests, or escalate to our specialist field engineers to assist on premise. Supporting up to 4 corporate devices per user.

AUTOMATED PATCH & SECURITY UPDATES

Secure IT devices with automated patching policies that will protect your systems from security vulnerabilities - and they can even be patched simultaneously, helping to keep your business secure and compliant.

NETWORK & SERVER MANAGEMENT

Servers and networks need to be running at peak performance. We proactively maintain, monitor, patch and report on their performance ensuring they are compliant, up-to-date and free of security vulnerabilities.

REGULAR IT AUDIT & BEST PRACTICE

Our regular IT audit will ensure you retain a robust and stable IT infrastructure, providing asset management, preventative maintenance, system evaluation and best practice policy guidance and Cyber Essentials accreditation as part of the on-boarding process.

THIRD-PARTY VENDOR MANAGEMENT

We can remove the hassles of discussing or relaying messages to your third-party vendors by liaising with them directly. We act as the single point of contact for any maintenance or support requirements.

SERVER & CLIENT ENDPOINT SECURITY

Secure endpoints with real-time protection against ransomware, intelligent threat-detection, and added security for your network, passwords, and browser. And, it can be deployed silently and runs in the background so users are unaffected.

SECURE IT ENVIRONMENT

Bring critical infrastructure account passwords under management protect from unauthorised access. Keep a detailed audit trail whilst a next-gen password vault is fully integrated with all of your documentation using a GDPR and SOC 2-compliant platform.

CLOUD BACKUP SERVICE

Have peace of mind with our cloud backup (free up to 500GB - can be expanded at additional cost) as you never know when your hard drive might crash, or if you're going to accidentally overwrite an important document.

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Why Choose Us.

Your success is our priority - we have been passionate about managing IT since 1991.

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QUICK RESPONSE

Average 9 minute response time

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Happy Customers

98% customer satisfaction

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Issues Resolved

100% of our tickets are completed

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On Budget

Expert services delived on budget

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No Tech Talk

All tech talk and jargon removed

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what our clients say...

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"I wanted to thank you for our upgrade. The engineers have been absolutely amazing knowing their stuff inside out, liaising and dealing directly with our IT people and doing extras like wiping our 3 G5 and reinstalling Leopard operating system. I can't praise them highly enough and I would be grateful if you could pass on my thanks."

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“Since 2014 we have entrusted Viewdata with our Apple IT Support, helping us to manage our Apple devices, implementing a new storage server and transforming the way we work.  Since initiating our Service Agreement with Viewdata we have benefitted from rapid response times, prompt resolutions, improved service and reduced costs."

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"Viewdata has always provided us with an outstanding service that goes above and beyond. They have the professionalism to listen, the knowledge to understand our requirements and the intelligence to resolve any issues we put their way. Over the years we have built a well-established, well-oiled working relationship which works well."

 

View our case studies

Getting Started is as Easy as 1, 2, 3...

 

1. Evaluate
Arrange an evaluation for your IT infrastructure. Coordinate with our IT experts who will provide practiced guidance and consultancy.
2. Optimize
Taking into account our optional additional services, agree a plan specifically tailored to your business IT and budget needs.
3. Manage
Benefit from unlimited remote support, system optimisation, 24/7 monitoring, new-user onboarding and continual first-rate IT support and service.

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How can we help you...

Have any questions? Want to know more about any of our managed IT services or to discuss outsourcing IT... our expert IT consulting team are at hand.

Whether you're a small, medium or large enterprise, with our IT expertise we can tailor our IT services, cloud services and security servicee to accommodate your business needs whilst enabling innovation, reliability and providing peace of mind.

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