The Croc outsource managed IT services to let staff focus on business growth

The Croc are an award winning Marketing and Advertising company based in London with approx. 65 staff using Apple technology.

Viewdata’s initial engagement with The Croc was through selling Apple hardware devices for their ever expanding workforce. Viewdata reached out to The Croc and recommended audio visual, communication and networking solutions and carried out some ad-hoc deployment services.

It was entirely obvious that The Croc needed to free up the time for important staff members to focus on their ‘real’ jobs so Viewdata began discussions about outsourcing all of the IT support requirements.

The Croc wanted to out-source all ‘business as usual’ aspects of their IT support including all change requests, patching and updates, new starters’ on-boarding, inventory recycling together with software license management.

Additional provision was made to improve Croc’s endpoint security, cloud collaboration, together with ensuring all service requests were responded to within 30 minutes.

The landscape changed radically due to Covid (August 2020) and a unique service package was discussed and agreed to support a hybrid working policy. With all users working from a combination of home and the office, Viewdata had to quickly adopt new methods to successfully on-board new employees and provide ongoing support, wherever they were working.

We are delighted to say that all users were on-boarded quickly and with virtually no user interaction which enabled Viewdata to provide on-going support services efficiently. We continue to work very closely with The Croc’ stakeholders and continue to provide all their software provisioning, deployment and infrastructure improvements together with all their day to day IT support needs.

 

"... on a separate note, also wanted to say thank you for your support over the last month or so. I’ve been really impressed with your commitment and responsiveness, and I look forward to continuing working together in 2021!"

Simon Driscoll, Head of Operations - The Croc


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Call the IT experts on 020 8979 3000 or email enquiries(at)viewdata.co.uk

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